ERRANDHQ PRIVACY POLICY
Effective Date: 11/10/2026
Last Updated: 11/10/2026
Effective Date: 11/10/2026
Last Updated: 11/10/2026
1. Introduction
Welcome to ErrandHQ. This Privacy Policy describes how ErrandHQ ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our mobile application, website, and related services (collectively, the "Services"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Services.
Welcome to ErrandHQ. This Privacy Policy describes how ErrandHQ ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our mobile application, website, and related services (collectively, the "Services"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Services.
2. Definitions
For the purposes of this Privacy Policy: "Account" means an account created by you to access our Services. "Application" means the ErrandHQ mobile application. "Company" refers to ErrandHQ. "Cookies" are small files placed on your device. "Device" means any device that can access the Services. "Personal Data" means any information relating to an identified or identifiable individual. "Service Provider" means any natural or legal person who processes data on behalf of the Company. "Usage Data" refers to data collected automatically. "You" means the individual accessing or using the Services.
For the purposes of this Privacy Policy: "Account" means an account created by you to access our Services. "Application" means the ErrandHQ mobile application. "Company" refers to ErrandHQ. "Cookies" are small files placed on your device. "Device" means any device that can access the Services. "Personal Data" means any information relating to an identified or identifiable individual. "Service Provider" means any natural or legal person who processes data on behalf of the Company. "Usage Data" refers to data collected automatically. "You" means the individual accessing or using the Services.
3. Information We Collect
We collect several different types of information for various purposes to provide and improve our Services to you. The types of Personal Data we may collect include: Email address, First name and last name, Phone number, Address, State, Province, ZIP/Postal code, City, Location data, Usage Data, and Payment information. We may also collect information that your browser sends whenever you visit our Services or when you access the Services by or through a mobile device.
We collect several different types of information for various purposes to provide and improve our Services to you. The types of Personal Data we may collect include: Email address, First name and last name, Phone number, Address, State, Province, ZIP/Postal code, City, Location data, Usage Data, and Payment information. We may also collect information that your browser sends whenever you visit our Services or when you access the Services by or through a mobile device.
4. How We Collect Information
We collect information directly from you when you provide it to us, automatically as you navigate through our Services, and from third parties, such as our business partners. Information collected automatically may include your IP address, browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When you access the Services via a mobile device, we may collect information about your mobile device type, unique ID, IP address, operating system, and mobile browser type.
We collect information directly from you when you provide it to us, automatically as you navigate through our Services, and from third parties, such as our business partners. Information collected automatically may include your IP address, browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When you access the Services via a mobile device, we may collect information about your mobile device type, unique ID, IP address, operating system, and mobile browser type.
5. Use of Collected Information
We use the collected data for various purposes:
We use the collected data for various purposes:
5.1 To Provide and Maintain Our Services
Including to monitor the usage of our Services and to facilitate the creation and management of errands, deliveries, and tasks requested through ErrandHQ.
Including to monitor the usage of our Services and to facilitate the creation and management of errands, deliveries, and tasks requested through ErrandHQ.
5.2 To Communicate With You
To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates when necessary or reasonable for their implementation.
To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates when necessary or reasonable for their implementation.
5.3 To Improve Our Services
To provide analysis or valuable information so that we can improve our Services, to monitor the usage of our Services, and to detect, prevent and address technical issues and fraud.
To provide analysis or valuable information so that we can improve our Services, to monitor the usage of our Services, and to detect, prevent and address technical issues and fraud.
5.4 For Account Management
To manage your registration as a user of the Services. The Personal Data you provide can give you access to different functionalities of the Services that are available to you as a registered user.
To manage your registration as a user of the Services. The Personal Data you provide can give you access to different functionalities of the Services that are available to you as a registered user.
5.5 For Business Transfers
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.
6. Legal Basis for Processing Personal Data
We may process Personal Data under the following conditions: With your consent, for performance of a contract, for legitimate interests, to comply with the law, and for other purposes such as to protect your vital interests or the vital interests of another natural person. We will not retain your Personal Data longer than necessary for the purposes set out in this Privacy Policy.
We may process Personal Data under the following conditions: With your consent, for performance of a contract, for legitimate interests, to comply with the law, and for other purposes such as to protect your vital interests or the vital interests of another natural person. We will not retain your Personal Data longer than necessary for the purposes set out in this Privacy Policy.
7. Sharing of Information
We may share your Personal Data in the following situations:
We may share your Personal Data in the following situations:
7.1 With Service Providers
We may share your Personal Data with Service Providers to monitor and analyze the use of our Services, to process payments, to provide location services, and to contact you.
We may share your Personal Data with Service Providers to monitor and analyze the use of our Services, to process payments, to provide location services, and to contact you.
7.2 For Legal Requirements
We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, to protect and defend the rights or property of the Company, to prevent or investigate possible wrongdoing in connection with the Services, to protect the personal safety of users of the Services or the public, and to protect against legal liability.
We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, to protect and defend the rights or property of the Company, to prevent or investigate possible wrongdoing in connection with the Services, to protect the personal safety of users of the Services or the public, and to protect against legal liability.
7.3 With Your Consent
We may disclose your personal information for any other purpose with your consent. This includes sharing information with errand runners, merchants, and other users as necessary to fulfill your requested errands.
We may disclose your personal information for any other purpose with your consent. This includes sharing information with errand runners, merchants, and other users as necessary to fulfill your requested errands.
7.4 Business Transfers
We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
8. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer time periods.
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer time periods.
9. Data Security
The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement appropriate technical and organizational security measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. Access to your Personal Data is limited to those employees, agents, and contractors who need to know that information in order to process it on our behalf.
The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement appropriate technical and organizational security measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. Access to your Personal Data is limited to those employees, agents, and contractors who need to know that information in order to process it on our behalf.
10. Your Rights
You have certain rights regarding your Personal Data. You have the right to access, update, or delete the information we have on you. Whenever made possible, you can access, update, or request deletion of your Personal Data directly within your Account settings section. If you are unable to perform these actions yourself, please contact us to assist you. You also have the right to object to processing, the right to data portability, and the right to withdraw consent at any time where we relied on your consent to process your Personal Data.
You have certain rights regarding your Personal Data. You have the right to access, update, or delete the information we have on you. Whenever made possible, you can access, update, or request deletion of your Personal Data directly within your Account settings section. If you are unable to perform these actions yourself, please contact us to assist you. You also have the right to object to processing, the right to data portability, and the right to withdraw consent at any time where we relied on your consent to process your Personal Data.
11. Cookies and Tracking Technologies
We use Cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some portions of our Services. Examples of Cookies we use: Session Cookies to operate our Services, Preference Cookies to remember your preferences, and Security Cookies for security purposes.
We use Cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some portions of our Services. Examples of Cookies we use: Session Cookies to operate our Services, Preference Cookies to remember your preferences, and Security Cookies for security purposes.
12. Third-Party Links
Our Services may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services. We do not endorse or make any representations about third-party websites or any information, software, or other products or materials found there.
Our Services may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services. We do not endorse or make any representations about third-party websites or any information, software, or other products or materials found there.
13. Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.
Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.
14. International Data Transfers
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
15. California Privacy Rights
If you are a resident of California, you have specific rights regarding your Personal Data under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). You have the right to know what Personal Data is being collected about you, to delete Personal Data, to opt-out of the sale of Personal Data, and to non-discrimination for exercising your rights. To exercise any of these rights, please contact us. We will not discriminate against you for exercising any of your CCPA rights. California residents also have the right to request information about categories and specific pieces of Personal Data collected.
If you are a resident of California, you have specific rights regarding your Personal Data under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). You have the right to know what Personal Data is being collected about you, to delete Personal Data, to opt-out of the sale of Personal Data, and to non-discrimination for exercising your rights. To exercise any of these rights, please contact us. We will not discriminate against you for exercising any of your CCPA rights. California residents also have the right to request information about categories and specific pieces of Personal Data collected.
16. European Economic Area Rights
If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). ErrandHQ aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. You have the right to access your Personal Data, to rectification, to erasure, to restrict processing, to object to processing, to data portability, and to withdraw consent. You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA.
If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). ErrandHQ aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. You have the right to access your Personal Data, to rectification, to erasure, to restrict processing, to object to processing, to data portability, and to withdraw consent. You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA.
17. Data Protection Officer
We have appointed a Data Protection Officer to oversee compliance with this Privacy Policy. If you have any questions about this Privacy Policy, you can contact our Data Protection Officer by email at privacy@errandhq.com. We will make every effort to resolve your concerns regarding privacy and data protection in a timely and transparent manner.
We have appointed a Data Protection Officer to oversee compliance with this Privacy Policy. If you have any questions about this Privacy Policy, you can contact our Data Protection Officer by email at privacy@errandhq.com. We will make every effort to resolve your concerns regarding privacy and data protection in a timely and transparent manner.
18. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" and "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. We will also notify you via email and/or a prominent notice on our Services prior to the change becoming effective if the changes are material.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" and "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. We will also notify you via email and/or a prominent notice on our Services prior to the change becoming effective if the changes are material.
19. Consent
By using our Services, registering an Account, or providing Personal Data to us, you consent to the collection, use, disclosure, and processing of your Personal Data as described in this Privacy Policy. You may withdraw your consent at any time by contacting us or by deleting your Account, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
By using our Services, registering an Account, or providing Personal Data to us, you consent to the collection, use, disclosure, and processing of your Personal Data as described in this Privacy Policy. You may withdraw your consent at any time by contacting us or by deleting your Account, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
20. Opt-Out Options
You may opt-out of certain uses of your Personal Data. You can opt-out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us. You may also opt-out of location tracking by adjusting your mobile device settings. Please note that if you opt-out of certain data collection, you may not be able to use some features of our Services. You can also opt-out of personalized advertising by adjusting your device advertising settings or browser settings. Even if you opt-out, you may still receive non-promotional communications, such as those about your Account or our ongoing business relations.
You may opt-out of certain uses of your Personal Data. You can opt-out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us. You may also opt-out of location tracking by adjusting your mobile device settings. Please note that if you opt-out of certain data collection, you may not be able to use some features of our Services. You can also opt-out of personalized advertising by adjusting your device advertising settings or browser settings. Even if you opt-out, you may still receive non-promotional communications, such as those about your Account or our ongoing business relations.
21. Contact Us
If you have any questions about this Privacy Policy, your Personal Data, or our privacy practices, please contact us: By email: privacy@errandhq.com, By mail: ErrandHQ Privacy Team, 123 Task Lane, Suite 400, San Francisco, CA 94105, United States, By phone: +1 (555) 010-2026. We will respond to your inquiry within 30 days of receipt. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
If you have any questions about this Privacy Policy, your Personal Data, or our privacy practices, please contact us: By email: privacy@errandhq.com, By mail: ErrandHQ Privacy Team, 123 Task Lane, Suite 400, San Francisco, CA 94105, United States, By phone: +1 (555) 010-2026. We will respond to your inquiry within 30 days of receipt. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
22. Limitation of Liability
To the fullest extent permitted by applicable law, in no event will ErrandHQ, its affiliates, directors, employees, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Services, any conduct or content of any third party on the Services, or unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort, or any other legal theory, whether or not we have been informed of the possibility of such damage.
To the fullest extent permitted by applicable law, in no event will ErrandHQ, its affiliates, directors, employees, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Services, any conduct or content of any third party on the Services, or unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort, or any other legal theory, whether or not we have been informed of the possibility of such damage.
23. Governing Law
This Privacy Policy shall be governed and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of this Privacy Policy will not be considered a waiver of those rights. If any provision of this Privacy Policy is held to be invalid or unenforceable by a court, the remaining provisions of this Privacy Policy will remain in effect. This Privacy Policy constitutes the entire agreement between us regarding our Services and supersedes and replaces any prior agreements we might have had between us regarding the Services.
This Privacy Policy shall be governed and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of this Privacy Policy will not be considered a waiver of those rights. If any provision of this Privacy Policy is held to be invalid or unenforceable by a court, the remaining provisions of this Privacy Policy will remain in effect. This Privacy Policy constitutes the entire agreement between us regarding our Services and supersedes and replaces any prior agreements we might have had between us regarding the Services.
24. Severability
If any provision of this Privacy Policy is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect. This Privacy Policy, together with our Terms of Service, constitutes the entire agreement between you and ErrandHQ regarding your use of the Services. If there is any conflict between this Privacy Policy and the Terms of Service, this Privacy Policy shall control with respect to privacy matters.
If any provision of this Privacy Policy is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect. This Privacy Policy, together with our Terms of Service, constitutes the entire agreement between you and ErrandHQ regarding your use of the Services. If there is any conflict between this Privacy Policy and the Terms of Service, this Privacy Policy shall control with respect to privacy matters.
25. Final Statement
We are committed to protecting your privacy and ensuring that your Personal Data is handled in a safe and responsible manner. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting the Personal Data we collect. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the new Privacy Policy. If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at privacy@errandhq.com. Thank you for trusting ErrandHQ with your errands and your privacy.
FINAL STATEMENT: This Privacy Policy is effective as of the Effective Date set forth above. By accessing or using the ErrandHQ Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, you must not access or use our Services.
We are committed to protecting your privacy and ensuring that your Personal Data is handled in a safe and responsible manner. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting the Personal Data we collect. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the new Privacy Policy. If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at privacy@errandhq.com. Thank you for trusting ErrandHQ with your errands and your privacy.
FINAL STATEMENT: This Privacy Policy is effective as of the Effective Date set forth above. By accessing or using the ErrandHQ Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, you must not access or use our Services.